FAQ's
What types of activewear do you offer?
At Purctex, we specialize in stylish women's activewear, including seamless yoga sets and shockproof sports bras. Our collection is designed to provide comfort and flexibility, ensuring you look and feel great during your workouts.
How do I choose the right size for my activewear?
We offer a variety of sizes to accommodate different body types. To find your perfect fit, we recommend checking our size chart available on each product page. If you're between sizes, consider your personal comfort preferences when making your choice.
What materials are your activewear made from?
Our activewear is crafted from high-quality, breathable materials that are designed to keep you comfortable during your workouts. We prioritize using fabrics that offer flexibility and durability, so you can focus on your fitness journey without any distractions.
What is your return policy?
If you're not completely satisfied with your purchase, you can return it within 30 calendar days from the date you received it. Just make sure the item is unused, in its original packaging, and you have proof of purchase. For more details, please refer to our return policy.
How long does shipping take?
We process orders within 2-3 business days, and delivery typically takes 7-14 business days after shipping. You'll receive tracking information via email once your order has been dispatched, so you can keep an eye on its journey!
Do you offer free shipping?
Yes! We offer free shipping on all products within the United States, making it easier for you to get the activewear you love without any extra costs.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at info@purctex.shop. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been shipped.
What should I do if my order is damaged or defective?
If you receive a damaged or defective item, please reach out to us at info@purctex.shop with details and proof of the issue. We will assist you with the exchange process to ensure you receive a product that meets your expectations.
How can I contact customer support?
You can reach our customer support team via email at info@purctex.shop or by phone at +1 909 637 2689. Our business hours are Monday to Friday, from 8:00 AM to 5:00 PM. We're here to help!